Frequently Asked Questions
How do I claim the cashback?
You can claim your cashback by fully completing the claim form on this website within the claim period as detailed in the Terms and Conditions, counting from the date after you purchase your qualifying 4K TV. We can only accept claims made online.
Once your qualifying TV or broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated.
Why do I have to wait before I submit my claim for cashback?
We leave a waiting period as detailed in the Terms and Conditions before asking you to submit your claim so that both you have time to have your TV/Broadband package installed, as well as to make sure your purchases have not been cancelled or returned for a refund before we pay your cashback.
How many cashback claims can I make?
There is a maximum of 1 claim per household for this promotion.
What products do I have to purchase to take part in this promotion?
You must purchase a 4K TV from Currys PC World during the promotional period, and either at the same time or in the following 7 days also purchase a qualifying TV/Broadband package. You can order your TV/Broadband package either in a Currys PC World store or by calling 08000 834616.
Problems submitting a claim
What do I need in order to complete a claim?
For purchases made in store, you will need your purchase receipt. For Online Sales, you need your Order Confirmation email/online receipt that was emailed to you following your purchase.
This cashback offer is not available in Currys PC World ebay outlet store.
You will be required to enter the purchase/order number, branch number (in-store purchases only), date of purchase, and product code(s) into the claims screen.
You will also need to have your bank details ready. These include your account number, sort code and account name.
Why won’t the website let me make a claim?
Please check that you are claiming within a valid timeframe as detailed in the Terms and Conditions
and that you are entering the requested details from your receipt correctly.
I am submitting a claim within the correct timeframe, why won’t the website let me submit a claim?
If you receive an error message when trying to submit your claim, remember to check that you have entered all the information requested correctly. The claim form won’t let you submit your details if any of the details have been incorrectly entered from your receipt (such as the Date of Purchase, 6-digit Product Code or Receipt/Order Number). If you are sure these are matching, please make sure to double check that you have purchased a qualifying TV and TV/Broadband Package.
How do I find out about the status of my claim?
If you have made your claim already, we will send you email updates on any changes to your Claim's status. You can check the latest status of your claim by using the Claim Tracker at the bottom of this webpage, by entering your Claim ID number and the email address you registered with.
My TV/Broadband Package has been installed, however I have not had any update on my claim?
Once your qualifying TV / broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated. Whilst we should receive an update the same week, please allow up to 10 days from your installation being completed for an update to be sent.
Receiving my cashback payment
How will my cashback payment be received?
We will pay the cashback directly into the bank account you nominated during the claim process. This payment will be made within 21 days of notification of a successful claim.
Why have I not received my reward?
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- Check your post for receipt of your Pre-paid Mastercard™ or your bank statements for the amount of your bank transfer, depending on your chosen payment method.
- If you are still unable to locate your payment please contact us here
Is this promotion open to Currys PC World Business customers?
PC World Business customers are entitled to cashback on in-store take away stock on eligible products. Cashback is not available on PC World Business extended range, online sales or in-store products ordered for delivery. PCW Business Customers MUST have an (Eclipse) in store receipt (not a PC World Business invoice number). PCW Business Customer helpline – 03445 616789
Who should I contact if I have any questions about this promotion?
We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.
Telephone Number: 03333 210155
Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.
Contact Us Form
If you have any questions about this promotion, please contact us using the following details:
We will respond to your email within 2 working days.
Telephone: 03333 210155
If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:
- Online Purchases – Date of purchase, order number, product code(s).
- In-Store Purchases - Date of purchase, branch number, receipt number, qualifying product code(s).
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.