Frequently Asked Questions
You can claim your cashback by fully completing the claim form on this website between 21 – 60 days from the date after you purchase your qualifying 4K TV). We can only accept claims made online.
Once your qualifying TV or broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated.
For purchases made in store, you will need your purchase receipt, for Online Sales, you need your Order Confirmation email and Cashback email (which will be sent to you within 21 days of your purchase).
This cashback offer is not available in Currys PC World ebay outlet store.
You will be required to enter the purchase/order number, branch number (in-store purchases only), date of purchase, and product code(s) into the claims screen.
You will also need to have your bank details ready. These include your account number, sort code and account name.
You will have the option to recieve your cashback via Pre-paid Mastercard™ which will be posted to you or via a payment directly into your bank account.
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.
Telephone Number: 03333 210155
Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.
PC World Business customers are entitled to cashback on in-store take away stock on eligible products. Cashback is not available on PC World Business extended range, online sales or in-store products ordered for delivery.
PCW Business Customers MUST have an (Eclipse) in store receipt (not a PC World Business invoice number).
PCW Business Customer helpline – 03445 616789
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- Check your post for receipt of your Pre-paid Mastercard™ or your bank statements for the amount of your bank transfer, depending on your chosen payment method.
- If you are still unable to locate your payment please contact us here
Contact Us Form
If you have any questions about this promotion, please contact us using the following details:
We will respond to your email within 2 working days.
Telephone: 03333 210155
If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:
- Online Purchases – Date of purchase, order number, product code(s).
- In-Store Purchases - Date of purchase, branch number, receipt number, qualifying product code(s).
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.