Frequently Asked Questions

How do I register for the Why Wait promotion?

If you purchase a qualifying product between 13th November & 21st November 2019, simply Register your details within 14 days to be covered by our Why Wait price guarantee.

If during the Black Friday period the price of the product drops below that which you paid, we will notify you on 16th December via email and you can return to claim back the price difference between 17th December & 31st December 2019.

How many products can I purchase and claim cashback for?

There is a maximum of one registration per customer for this promotion.

How do I know if my purchase is eligible for the Why Wait promotion?

All Why Wait products are listed in full in the Terms, and should be labelled online at currys.co.uk or in-store at Currys PC World branches.

Only qualifying SKUs marked as being part of the Why Wait promotion will be covered by this price promise guarantee. Purchases of eligible models as part of a bundle will not be eligible, and any cashback due will be calculated based on the price paid for your device after any discounts are applied as shown on your online/in-store receipt, against the Black Friday price of your product, as per the Terms.

Is there any price promise on my purchases that are not eligible for this Why Wait promotion?

Whilst only Why Wait models listed within the Terms and Conditions are qualifying for this promotion, our Price Promise guarantee ensures that we will match the price of any product from a UK competitor. If you find the model you purchase from us cheaper elsewhere, you contact us on 0344 561 0000 within 7 days of making your purchase to request the price difference be refunded. See https://www.currys.co.uk/gbuk/price-promise-1023-theme.html for full details and conditions of this price match guarantee.

What do I need in order to register for the Why Wait promotion?

For purchases made in store, you will need your purchase receipt. For purchases made online, you will need your order confirmation or online receipt that was emailed to you. Please note this offer does not cover purchases made from the Currys PC World ebay outlet store.

You will be required to enter the purchase/order number, branch number (in-store purchases only), date of purchase, and product code(s) into the claims screen.

If your products do go on to drop in price, you will be asked to return to claim the price difference and to provide your bank details (account number, sort code and account name). Claims must be made before the end of December, as per the Terms of the promotion.

How will the cashback be paid?

If your registered products drop in price over Black Friday, will we send you an email on 16th December inviting you to return to claim back the price difference and supply your bank details (account number, sort code and account name).

If you don't receive an email by 17th December, please use the Registration Tracker at the bottom of this page to check whether or not you are eligible to Claim. Please note claims must be made by 31st December.

Please note that payments will be made directly into your given bank account only, as per the Terms of the promotion.

Who should I contact if I have any questions about this promotion?

We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.

Email: help@curryspcworldcashback.com

Is the promotion open to Business purchases or products taken out on Finance?

Businesses are excluded from participating in this promotion. Customers purchasing qualifying products on Your Plan flexible credit meanwhile will be eligible to register for the promotion, however please note it is your responsibility to pay any outstanding balance remaining on your Your Plan credit account.

When will I hear if I can claim any price difference back on my registered product?

We will contact all customers registered for the promotion by 16th December, to let you know if your purchase was the lowest Black Friday price or if you you can claim back any price difference.

If you don't receive an email by 17th December, please use the Registration Tracker at the bottom of this page to check whether or not you are eligible to Claim. Please note, all claims must be made between 17th December and 31st December.

How long will it take to receive my reward?

Payment will be made within 21 days from your Claim being validated, as outlined in the Terms and Conditions.

Why have I not received my reward?

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  •  Check your bank statements for the amount of your bank transfer.
  • If you are still unable to locate your payment please contact us here.

How will my eligibility to claim cashback be calculated?

If on Black Friday the Currys PC World retail price of your successfully registered Why Wait products drop below the price that you paid for your devices, you will be invited back to claim the difference in price between what you paid and the Black Friday price of your Why Wait products.

Any cashback you are eligible to claim is based on the price you have paid for your Why Wait products, including any discounts applied online or in-store to those products. All claims for cashback must be made between 17th December and 31st December.

All registered customers will be emailed by 17th December regarding their eligibility to claim back any cashback and the cashback amount. If you do not hear any update on your registration by 17th December, please use the Registration Tracker to check if you are eligible to submit a claim.


Contact Us Form


We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.

Email: help@curryspcworldcashback.com

Phone: 0345 216 0109

If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:

  • Online Purchases – Date of purchase, order number, product code(s).
  • In-Store Purchases - Date of purchase, branch number, receipt number, qualifying product code(s).

Registration Tracker

Track the progress of your purchase by entering your Registration ID