Frequently Asked Questions
You can claim your cashback by completing the claim form on our website. Please wait at least 45 days after you take out a contract or spend £100 or more from Carphone Warehouse before submitting your claim.
To claim, you simply need to provide some details about your Broadband or TV package order, along with the invoice details for your contract or £100 or more spend from Carphone Warehouse. Claims must be submitted within 60 days of the purchase date.
Once your qualifying broadband package has been installed, your provider will notify us and we'll email you to confirm that your claim has been successfully validated. Your cashback reward will then be issued by bank transfer within the following 21 days to the account provided on your claim form.
You will need your online/store invoice and your broadband order confirmation email.
You will be required to enter the Transaction Number, Invoice Number, Branch Number and Date of Purchase from your in-store invoice, as well as the order reference number from your Broadband or TV order confirmation form or email.
You won't be able to submit your claim form if any of the details from your receipt have been entered incorrectly (such as the purchase date, Transaction Number or Branch Number). If you are sure these are matching, please double check that you took out a contract or spent at least £100 in one transaction.
If you have waited 21 days after receiving your validation email and have not yet received your cashback, please check the following:
To be eligible for this promotion, you must take out a contract or spend at least £100 in-store or online from Carphone Warehouse. Broadband or TV packages meanwhile must be purchased within the following 28 days, either in a Carphone Warehouse store, online or by calling 08000 834616.
This promotion is not available in the Republic of Ireland or for any purchases not made directly from Carphone Warehouse.
We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.
Telephone Number: 0333 015 5076
Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.
Contact Us Form
If you have any questions about this promotion, please contact us using the following details:
We will respond to your email within 2 working days.
Telephone: 0333 015 5076
If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:
- Broadband or TV Package Purchase: Order reference number, date of order.
- In-Store Purchase: Transaction Number, Invoice Number, Branch Number.
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.