Frequently Asked Questions

You can claim your cashback by completing the claim form after 45 days but before 60 days from the date of your qualifying £100 transaction in a Currys PC World store.

Once your qualifying broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated.

We leave a waiting period before asking you to submit your claim so that you have time to have your Broadband package installed, as well as to make sure no purchases have been cancelled or returned for a refund before your cashback is paid.
There is a maximum of 1 claim per household for this promotion.
You must spend over £100 in one transaction within a Currys PC World store during the promotional period, and either at the same time or in the following 7 days also purchase a qualifying Broadband package. You can order your Broadband package either in a Currys PC World store or by calling 08000 834616.

You will need your till receipt and your broadband order confirmation email.

You will be required to enter the 6-digit receipt number, 4-digit branch code and date of purchase from your till receipt, as well as the order reference number from your broadband order confirmation form or email.

Please check that you are claiming within a valid timeframe as detailed in the Terms and Conditions and that you are entering the requested details from your receipt correctly.

If you receive an error message when trying to submit your claim, remember to check that you have entered all the information requested correctly.

The claim form won’t let you submit your details if any of the details have been incorrectly entered from your receipt (such as the purchase date, 6-digit receipt number or 4-digit branch code). If you are sure these are matching, please make sure to double check that you have spent at least £100 in the one transaction.

If you have made your claim already, we will send you email updates on any changes to your Claim's status. You can check the latest status of your claim by using the Claim Tracker at the bottom of this webpage, by entering your Claim ID number and the email address you registered with.
Once your qualifying broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated. Whilst we should receive an update the same week, please allow up to 10 days from your installation being completed for an update to be sent.
Once your claim has been validated, we shall issue out a cheque in your name to the postal address you have provided to us. Cheque payments will be issued within 21 days of your claim being validated, as per the Terms.

If you have waited 21 days from receiving your email to confirm your claim has been validated and have not received your cheque, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the address confirmed in your validation email is correct.
  • If you are still unable to locate your payment please contact us here

To be eligible for this promotion, the £100 transaction must be made within a UK Currys PC World bricks and mortar store. Broadband packages meanwhile must be made within the following 7 days either in a Currys PC World store or by calling 08000 834616.

This promotion is not available in the Republic of Ireland, Currys PC World ebay outlet stores or for web sale/online transactions.

Currys PC World business customers are also excluded from this promotion, as we do not offer Broadband services for business purposes.

We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.

Email: info@curryspcworldcashback.com

Telephone Number: 03333 210155

Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.


Contact Us Form


If you have any questions about this promotion, please contact us using the following details:

Email: info@curryspcworldcashback.com

We will respond to your email within 2 working days.

Telephone: 03333 210155

If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:

  • Broadband Purchase: Order reference number, date of order.
  • In-Store Purchase: Date of purchase, branch number, receipt number, price paid.

Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.

Purchase Registration Tracker

Track the progress of your purchase by entering your Purchase Registration ID