Frequently Asked Questions
You can claim your cashback by completing the claim form after 45 days but before 60 days from the date of your qualifying minimum spend Currys transaction.
Once your qualifying broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated.
You will need your online/till receipt and your broadband order confirmation email.
You will be required to enter the 6-digit receipt number, 4-digit branch code and date of purchase from your till receipt, as well as the order reference number from your broadband order confirmation form or email.
The claim form won’t let you submit your details if any of the details have been incorrectly entered from your receipt (such as the purchase date, 6-digit receipt number or 4-digit branch code). If you are sure these are matching, please make sure to double check that you have spent at least the minimum spend required in the one transaction.
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- Check the address confirmed in your validation email is correct.
- If you are still unable to locate your payment please contact us here
To be eligible for this promotion, the minimum spend transaction must be made from Currys. Broadband packages must be made within the following 28 days, either in a Currys store or by calling 08000 834616. See the Terms for more details about qualifying purchases.
This promotion is not available in the Republic of Ireland or Currys ebay outlet stores.
Currys business customers are also excluded from this promotion, as we do not offer Broadband services for business purposes.
We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.
Telephone Number: 0333 006 9646
Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.
Contact Us Form
If you have any questions about this promotion, please contact us using the following details:
We will respond to your email within 2 working days.
Telephone: 0333 006 9646
If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:
- Broadband Purchase: Order reference number, date of order.
- In-Store Purchase: Date of purchase, branch number, receipt number, price paid.
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.