Frequently Asked Questions
How do I claim the cashback?
You can claim your cashback by completing the claim form after 45 days but before 60 days from the date of your qualifying minimum spend Currys transaction.
Once your qualifying broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated.
Why do I have to wait before I submit my claim for cashback?
We leave a waiting period before asking you to submit your claim so that you have time to have your Broadband package installed, as well as to make sure no purchases have been cancelled or returned for a refund before your cashback is paid.
How many cashback claims can I make?
There is a maximum of 1 claim per household for this promotion.
What products do I have to purchase to take part in this promotion?
You must make a minimum spend purchase in one transaction from Currys during the promotional period, and - either at the same time or within the following 28 days - also purchase a qualifying Broadband package. You can order your Broadband package either in a Currys store or by calling 08000 834616
Problems submitting a claim
What do I need in order to complete a claim?
You will need your online/till receipt and your broadband order confirmation email.
You will be required to enter the 6-digit receipt number, 4-digit branch code and date of purchase from your till receipt, as well as the order reference number from your broadband order confirmation form or email.
Why won’t the website let me make a claim?
Please check that you are claiming within a valid timeframe as detailed in the Terms and Conditions
and that you are entering the requested details from your receipt correctly.
I am submitting a claim within the correct timeframe, why won’t the website let me submit a claim?
If you receive an error message when trying to submit your claim, remember to check that you have entered all the information requested correctly.
The claim form won’t let you submit your details if any of the details have been incorrectly entered from your receipt (such as the purchase date, 6-digit receipt number or 4-digit branch code). If you are sure these are matching, please make sure to double check that you have spent at least the minimum spend required in the one transaction.
How do I find out about the status of my claim?
If you have made your claim already, we will send you email updates on any changes to your Claim's status. You can check the latest status of your claim by using the Claim Tracker
at the bottom of this webpage, by entering your Claim ID number and the email address you registered with.
My Broadband Package has been installed, however I have not had any update on my claim?
Once your qualifying broadband package has been installed, your provider will notify us and we shall email you to confirm that your claim has been successfully validated. Whilst we should receive an update the same week, please allow up to 10 days from your installation being completed for an update to be sent.
Receiving my cashback payment
How will my cashback payment be received?
We will pay the cashback directly into the bank account you nominated during the claim process. This payment will be made within 21 days of notification of a successful claim.
Why have I not received my reward?
If you have received an email to confirm approval of reward, please check the following:
- Refer to the Terms and Conditions of the promotion for reward timeframes
- Check the address confirmed in your validation email is correct.
- If you are still unable to locate your payment please contact us here
Are there any exclusions to where I can purchase my goods?
To be eligible for this promotion, the minimum spend transaction must be made from Currys. Broadband packages must be made within the following 28 days, either in a Currys store or by calling 08000 834616. See the Terms for more details about qualifying purchases.
This promotion is not available in the Republic of Ireland or Currys ebay outlet stores.
Currys business customers are also excluded from this promotion, as we do not offer Broadband services for business purposes.
Who should I contact if I have any questions about this promotion?
We have a dedicated customer service telephone number and email address for any questions or queries related to this promotion.
Telephone Number: 0333 006 9646
Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher. Lines are open Monday to Friday, 9am to 5pm, excluding public holidays.
Contact Us Form
If you have any questions about this promotion, please contact us using the following details:
We will respond to your email within 2 working days.
Telephone: 0333 006 9646
If your query is related to difficulties entering your claim, please provide in your email or have with you when you call the following details:
- Broadband Purchase: Order reference number, date of order.
- In-Store Purchase: Date of purchase, branch number, receipt number, price paid.
Lines are open Monday to Friday, 9am to 5pm, excluding public holidays. Calls cost 5p per minute at all times from BT landlines, other networks and mobile calls may be higher.